How to take Gate.io ID document photos: clarity, glare and upload failure checks

Document approval depends less on repeated uploads and more on clarity, full edges, readable fields and a stable shooting setup.

Who this guide is for

• Useful when KYC document uploads keep failing
• Full edges, no glare and readable fields matter more than visual beautification
• Confirm the requested document type before taking new photos

Suggested path

1. First confirm which document type the current verification flow asks for so you do not upload the wrong one.
2. Take the photo in even light with a clean lens and make sure all four corners of the document are fully visible.
3. Avoid glare, shadow, obstruction and heavy compression so name, number and expiry date remain readable.
4. If upload still fails, review file format, network and device conditions before resubmitting instead of repeating the same image blindly.

Key checks

• document photo
• clarity
• upload issue

FAQ

Can I use a scan or screenshot?

That depends on the current flow, but a fresh original photo is often safer.

Why was the image rejected even though it looked clear?

Glare, missing edges, blocked fields or the wrong document type are common reasons.

Should I keep retrying after a failed upload?

No. It is better to identify the likely cause first.

Next move

Once you enter Gate.io, use the live platform page as the final source for fees, eligibility and campaign rules.